Your questions answered

Is Island House a purely private dental practice?

Yes. For many reasons, we feel that in order to provide the highest standard of care for our patients, private dentistry is our only option. We can’t therefore offer treatment under the NHS.

Do you treat children?

Yes. We have a reduced fee scale for children’s check-ups and children’s treatment is provided at the same hourly rate as for adults (see ‘our fees‘). Island House Dental Care does not offer children’s dental care through the NHS.

Do you have a Denplan insurance scheme?

No, we’re not linked to a dental insurance scheme. However, we are aware of increasing numbers of independent companies offering their dental insurance schemes (HSA and Tesco, for example) and many of our patients have found these useful. We’re happy to discuss whether an insurance scheme might be the best option for you.

Do you have wheelchair access?

Yes, we have wheelchair access at the rear of the surgery and three downstairs treatment rooms that enable everyone to access treatment. Our customer toilet is also on the ground floor.

Do you provide an emergency service?

Out of surgery hours, including at weekends, we provide an on-call dentist to care for severe dental emergencies. For more details, see the ‘emergencies’ page of this website.

Do you carry out home visits?

With the excellent access to our new premises, we hope to provide for everyone at the surgery. If this is really not an option, the dentist may decide that a home visit is appropriate. However, a number of procedures are not possible away from a surgery setting and specialist equipment.

Do you open evenings or Saturdays?

At present, no. However, late or Saturday opening is certainly something we are willing to consider. If you would find this particularly useful, please let us know.

Do you do cosmetic dentistry?

Yes, we offer all aspects of modern dentistry, including cosmetic treatments - see the treatment page of this website for more details. If you’re considering aesthetic dentistry however, it’s important to ensure that your oral health is good and that you will be able to maintain any work you receive.

Do you offer general anaesthesia?

No. General anaesthesia is no longer available outside of the hospital setting. However, we have plans to offer intravenous sedation to nervous patients for certain treatments. Please contact us and let us know if you feel you would benefit from this.

Do you charge for failed appointments or late cancellations?

Yes, however, the decision is at the dentist’s discretion. Our policy is to charge half the hourly rate for the length of the appointment missed. This applies also to ‘late’ cancellations made within 24 hours of the appointment. The policy is in place in order to reduce cost for the majority of patients who keep their appointments. Our charges have to make allowance for time wasted on failed appointments and late cancellations.